FAQ
Below FAQ are some common concerns of Soomlab clients. If you have other questions, please CONTACT US
Please note that it is faster to contact the local courier as they have more exact details of the current status of your package. If you cannot resolve this issue with the courier, please reach out to contact@soomlab.co.kr with your order number.
Please reach out to contact@soomlab.co.kr with the photo of what you received and your order number. Our employee will assist you in this matter.
Please reach out to contact@soomlab.co.kr with the photo of what you received and your order number. Our employee will assist you in this matter.
This is our Return/Refund policy. Please review the policy and reach out to contact@soomlab.co.kr if you want to take further steps. Also, please understand that sale items are not refunded or exchanged unless it is a defective item.