Refund policy

We hope you have delivered our product safely.
If you’re not perfectly satisfied, you may request a return for your item(s) within 7 days. You will then have a further 7 days following your request to return unsuitable items.

 

How much is the return shipping charge?
Customers are responsible for the cost incurred when returning a product. If you request a return, we will send you a method of payment for return shipping charge by email. The return shipping charge varies depending on the quantity of the product, and please refer to the return shipping charge below.

 

RETURN SHIPPING CHARGE

Less than 100PCS 200PCS 400PCS
45USD 70USD 100USD

We will send you the return shipping fee for other quantities by email if you request a return.

 

HOW TO USE OUR RETURNS SERVICE

1. Booking a Return: Please send your return request to the SOOMLAB Customer Center (contact@soomlab.co.kr) with your order number, name and product information.

2. Confirmation of Return Reservation: When your return reservation is received, we will send you a return shipping charge quotation with a booking confirmation email.

3. Deposit return shipping charge: When your return shipping charge payment is confirmed, we will send you a 'return invoice' by email.

4. Pack the items: Pack your return item(s) using the original packing provided.

5. Label the package: Attach one label securely to the box, ensuring the previous delivery label is covered.

6. Complete the pick-up: Upon collection, hand the second label to the DHL driver. Please leave your package open so it can be presented to the driver for checking along with your return invoice. Once checked, please make sure you seal the package securely.

 

REFUNDS OF DUTY AND IMPORT CHARGES

Because all orders shipped from the SOOMLAB are shipped on a DDU (delivery duty unpaid) basis, if you refund the purchased product, SOOMLAB will not refund the duty and import charges. For more information about refunds of duty and import charges, please contact the shipping company (DHL, FedEx) instead of our website.

 

REFUNDS

All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. However, refunds may be delayed due to product inspection procedures.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at the SOOMLAB Customer Center (contact@soomlab.co.kr)

 

RETURNS POLICY

1. Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

2. All returns should be sent back to us in their original packaging provided.

3. If you’re not perfectly satisfied, you may request a return for your item(s) within 7 days. You will then have a further 7 days following your request to return unsuitable items.

4. Returns outside this window may be accepted at our discretion.

5. To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered.

6. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.

7. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

8. The item(s) should be returned unworn and in perfect condition. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

9. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.

10. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Center (contact@soomlab.co.kr)

CUSTOMER CENTER
+82-70-4158-5179
BUSINESS HOUR
AM10 - PM6 (KST),
Mon-Fri
E-MAIL
contact@soomlab.co.kr