SOOMLAB is doing its best to deliver orders as quickly as possible so that customers all over the world can rest with fresh air anytime, anywhere and enjoy a healthier life.
How can I get the product delivered? We are shipping the product safely to customers all over the world using our shipping partners DHL and FedEx.
When will the ordered product be shipped? Products that have been paid by 1pm on weekdays in Korea time will be shipped the same day. However, since there are many orders recently, it may take 1~3 more days to ship the product depending on the situation.
Can I pick up the product myself? For security and other additional reasons, we do not provide direct product pick-up or locker service. Please note that it is also not possible to change the shipping address after shipment.
Am I able to track my order? Yes. When we dispatch your order for delivery you will receive a unique tracking number by email and text message. Once in receipt of this tracking number you can check the current status of your shipment.
Can I exchange my order? If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
How do I return an item? You have up to 7 days to request an item return. For full details on the returns process, see our Returns page.
In what packaging will my goods be delivered? All products are securely packed and shipped in boxes to prevent damage during shipment. However, the 'HYPER PURIFYING BREATHING MASK' is packaged and delivered without small box to reduce the volume of delivery. If there are many products you ordered, they can be delivered in several boxes.
Do I have to pay duty and import charges? All orders shipped from the SOOMLAB are shipped on a DDU (delivery duty unpaid) basis and all prices on the website are not include the relevant import taxes and duties. If the value of an individual item or the total order exceeds the customs standards of the country, this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Why are shipping restrictions applied to some regions? Due to international trading agreements and regulations, SOOMLAB must adhere to some specific shipping restrictions. Currently, there is a limitation on the delivery due to COVID-19, and we will expand the delivery area according to the relevant instructions.
Can deliveries be contact free? Yes contact-free delivery is available to request from your courier upon delivery.
We hope you have received our product safely. If you’re not perfectly satisfied, you may request a refund for your item(s) within 7 days. You will then have a further 7 days following your request to return unsuitable items.
After 30 days of receiving the order, no refund or exchange can be made.
When applying for a return or exchange, customer must provide order number for accurate information. Without providing order number or information requested by representatives, delay may incur to process customer's request. For more detailed refund policies, check our Refund Policy Page.
Bought these masks for my 12yrs and 14yrs old girls. It fits perfectly on them. They wear it everyday without complain. Thank you!!
My girls love it. Fits perfectly. They are 13yrs and 11yrs old. Great design and let's you breathe.
My 10 year old son wears these masks and finds them extremely comfortable and breathable. He can wear them all day at school, without a complaint. Highly recommend.
Fantastic customer service, super fast shipping to Australia with excellent communication and updates provided. The masks are perfect fit for my 8 and 10 year old children. They are ultra breathable and super comfortable but with the incredible protection that the nanofibre provides. Highly recommend to everyone and have already shared some of our masks with friends and converted them to Soomlab Airbon customers! Thank you!
The quality is very good. Shipping was extremely fast. Unfortunately we had to pay tax and handling in addition.
Fast prompt delivery
Customer service is excellent
I love the nano mask for my family. I use it when I go to the grocery store and in crowded areas outside of the house. The mask is very breathable. It offers a higher level protection than cloth mask to reduce viral load and transmission. My son had a close exposure at school and did not test positive using this mask. My daughter has no issue wearing the mask because it is light and comfortable. My mom likes to use the mask when she cleans. Great value. I give them to my close friends and family.
Small mask that fit the kids faces well. Would recommend
Very good quality and high standard product.
Great masks. They feel and look super safe.
I love this product for my daughter .
My son's favorite mask! He abandoned all masks (my homemade ones) since we discovered this. I recently ordered for the 3rd time! Thank you!
These masks are my son’s favorite. They fit his face perfectly and the front seam is great for him to wear during sports - don’t get sucked into his mouth.
MARIA SOCORRO E.
Very comfy fit for kids. Recommending.
Are the best for kids!
Light and comfortable.
My seven year old daughter's favorite for comfort and safety.
Great mask for m’y daughter. Very light and breathable ! And safe.
Everything arrived amazingly organized and clean, great presentation, the even included de folded cart boards in the case that I needed to pack the masks later. Great product, great service, very fast delivery. Thank you.
I absolutely love love love the quality of those masks. They fit my 11 old perfectly. They were slightly bigger for my 7 year old, but I just tied back the elastic so no problem. They wore them at school today. The rest of the kids wear no masks so it's a bit of a relief for me that they're wearing quality masks.
My only concern is the price. On top of the cost I also had to pay import tax and custom duties (40 euros on top of the 100$ that I had paid for 50 masks). I wish it was a little bit more affordable or I could reuse them at least for a couple of days.
It’s good. Fits a larger child or teen and smaller woman’s face.
Finally, a breathable mask! More expensive than most, but worth every penny. The string is also well attached and doesn’t breakI love the look of it too, and my kid find theirs very comfortable too
Excellent mask, very breathable! Very safe. Suggestion: limit the plastic pieces to allow the tying of the mask at the back of the head to protect the environment!
Great fit and easy to breathe through. Great product.
Me gustaría que sellará mejor en la zona de la nariz...por lo demás bien
Extremely fast delivery, thru DHL, with upto the minute pre-alerts. This is my second order, my first was for 200 pieces, and this time for 400 pieces.
Price is high, but quality excellent
This is the best mask so far. Thanks for creating it~!
It is a good mask.
This is the only mask I will wear. It is comfortable and stylish.
Order was easy and good fit!
Maria Theresa G.
I wish there is a size in between the adult size and kids size for small face like me.
Rong Xin F.
Very good masks.
This is the most comfortable protective mask I have worn so far. It feels good and I can breathe well without having to adjust it. I can also speak and be understood clearly.
Sandra Mae L.
It was perfect for the size of my face. I ordered a large size for adults which were too big for my face. The Airbon mask for kids was just the right size - lightweight and breathable, just like what they advertised
I loved the fact it was delivered super fast within two days. the mask is just as I expected and the individual packaging is awesome.
One thing though is that mask seems slightly for both adult and kid size. I am not sure if there is medium available. Other than the size, I like the quality of the masks received.
We love these masks...so comfy and nice to have wrapped for sticking in a bag.
A little too big for a 4 year old, but other than that loving it..
Great mask for kids, great fit and comfortable, my child is 9 and fit perfectly. Totally recommend it for kids!
The design is good, we can easily breath. The nano technology assure us to use the product confidently.
Nice individual package easy to keep in the car without getting it dirty. Light and confortable. Could be a little tighter using elastic or something a little bit more strectchy to keep it close to the face. The masks are so light that it almost look fragile like it s gonna break but it s good quality.
I love the fit and texture of this mask. "I can actually breathe with it on."
Perfect sizes for the whole family- parents with two little one. :)
Very comfortable to wear and lightweight.
thanks so much for sending so quickly and also for the samples. it is little too big for her right now, but children grow so fast, she will wear them in 6 months i assume. thank you again and with you a great business!
Too small for my child and the Air Stream was too large. I wish there were something in between.
Very good packing, each individually wrapped/sealed. Excellent quality - no smell at all, and easy to breath.
Very comfortable to breath. Well closed around the face. Super fast delivery. 2 days !!
You should be known better in the official publications in a Europe because they asked us in a KLM flight to change them against a blue classical mask saying Ours was is not safe enough.. The same happened at the entrance of a hospital where we had an appointment for consultation.
Anyway, we are very happy
Masks fit great for both my 5yo and 10yo. They both say it’s comfortable and breathable and so light that it’s easier for them to wear all day at school. Really like that these are also reusable 10x since uses the same nanofiber filter.
Great product and makes mask-wearing much less onerous for the kids!
I bought kids and adults masks (white). Texture-wise, they were crinkly, like a thicker cloth paper texture. I tied the earloops to fit my kids' smaller faces. Overall, they were easy to breathe in, and I liked that it covered the entire bottom half of our faces.
A bit small on my 6 yo but fits perfect on my 7 and 12 year old. Great feedback on breathability/wearability which will hopefully allow them to keep them on while at school since we have zero physical distancing in place....
가볍고 숨쉬기도 좋아요 그리고 코,입, 턱부분을 잘 감싸주어서 편리합니다. 추천합니다
Yan Ling L.
It is easy to breathe and comfortable, my niece didn’t pull when we put it on To her.
Loving it; it feels like I'm not wearing a mask at all!
Great comfy mask.
Fits my 10 year old daughter's face perfectly, with a good "seal." She says it's the only mask she's tried where she forgets about breathing, because the air flows well. I feel better knowing she's at school with a mask that protects her, as well as her classmates.
Shipping speed is super!
These masks are fantastic! They fit my 3 yr old as well as mom and dad. The masks are much more comfortable than the fabric masks we have been using.
Very good mask. Easy to breath in
Like the regular nano mask, but kid-sized. Works great for my kids and they like it better than the surgical-style masks, and I feel better knowing it's doing a better job filtering stuff out. Like other orders, this came super fast - I'm glad to see it's getting easier to get good quality masks quickly.
Thank you for fast delivery and quick response time on questions.
Great fit for the while family! Would definitely recommend!
Masks fit great, but they are dense - therefore, a little harder to breath out of, but overall I would recommend them.
It's so lite and my little one is very comfortable with it on while in school. It's very protective and easy to clean.
This is a great fit for older teens with small faces and when the adult sizing doesn't work. The sanitizing with rubbing alcohol works great, dries quickly, and extremely comfortable to wear, much better than a regular cloth mask or even a cheap surgical mask.
Use to so comfortable and the quality of the product is very good.
Very comfortable, easy breath, good shape, ear loop never hurts me, i love size and fit. I’ll buy more.
Very comfortable mask.
Great fit for my little guy and I feel so much better he is not wearing just a cloth mask
Look nice, comfortable and easy to breath when we put it on.
Came quickly. Nice quality. Very happy with our purchase! Fit my younger children well and the adult mask could be adjusted with a knot to fit not a smaller woman and larger man.
The Airbon Mask fits my daughter's face perfectly. She's already a teen, but has a small face, so I bought that size for her.
The Soomlab earloops are a bit long, and knotting the ends solved the problem :)
Over all, very light-weight and comfortable.
Good job, SOOMLAB!
It is comfortable and it doesn't fog up my son's glasses.
Received my mask in good separate packaging. I have to wear mask all the time in my confined air conditioned office room so this one is so breathable. Its hot weather outside and it’s really comfortable too.
The fact that its reusable is also very good on the environment.
Bought for my children as well and they also loved it. Highly recommend this one. Reliably safe for humans n the environment.
These masks are great. I purchased them for the whole family.
They fit great and fill great.
This mask is very lightweight and comfortable. On my 6 1/2 year old it fits nicely with no gaps although the ear loops are a little long, so I knot them. It's much too big for my 4 year old. I would love to see Soomlab make a smaller size for younger children!
High quality mask and very comfortable. Worth buying it!!
Kids love it and they said it’s easy to breath.
Great fit and comfortable to wear for the kids. Even when doing exercises outdoors, they don't complain that its difficult to breathe in.
Ordered on July 22 and received it on July 27. Thank you for the fast services. Very impressed with the product!
Nano mask is so light and easy to breathe. I am thinking about purchasing kids masks too!